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Posts Tagged ‘cell phone’

How Facebook Participation Helped Grow My Page Plus Business

I have always felt the best way to conduct any business is to offer exceptional service. I think this is especially true in businesses where there is a lot of competition, such as cellular. In recent months, I was able to apply this concept to the Page Plus Cellular Facebook page. As a Page Plus authorized dealer, one of my responsibilities is to represent the company in a positive light, no matter where that representation occurs, or who benefits from it. There tends to be a bit of confusion for customers when it comes to cellular service as well as misconceptions. Additionally, negative comments and incorrect information tend to spread faster than positive feedback. All too often, people want to jump to conclusions without having the facts of an issue. In public sources, like Facebook, these things happen very quickly. I feel, by helping answer customers’ questions on the Page Plus Facebook page, I am helping to create a positive experience for them. Obviously, I may not know the answer to every question, but if I can help get to a customer’s concern faster, it creates a better experience for that customer as a whole.

In taking this approach – answering questions without expecting anything in return – I have been able to double my customer base in the last few months. Not all of my new business is from Page Plus’ Facebook page, but a good portion of it is. After answering someone’s question, or addressing their concern, I will often get a personal message related to that response. Many times, it is just a simple, “thank you,” but often, it opens a dialogue with that person who eventually becomes a customer. This goes to show how a simple gesture to help answer peoples’ concerns has resulted in increased business for my Page Plus business.

I have also communicated with the other authorized dealers on Facebook, to ensure that we are not stepping on each other’s toes. Additionally, we do not want to give customers the wrong impression of Page Plus authorized dealers if we are attacking each other for business. A good rule of thumb is to NOT address a customer’s comment if another dealer has already done so. If too many dealers try to help the same person, it may confuse the customer in the long-run.  However, if another dealer’s response was incorrect or requiring further action, it’s acceptable to chime in.  The best approach is to use common sense and show the utmost respect towards everyone involved.  These simple actions have helped me expand my small town Page Plus business in very short order.

 

Written by:

Chad Shultz

Authorized Page Plus Dealer

TC Trading Company/PPCellular

Pinetop, Arizona & Ormond Beach, FL

Switch to Page Plus and Keep Your Phone Number

Nowadays, we’re tied to our cell phone number like our social security number. We never want to lose our number, and are inclined to go off the deep end if it happens. That’s why it’s important to find a cell phone provider who makes it easy to keep your phone number when making the switch. That’s where Page Plus Cellular can help you out. Page Plus allows you to keep your phone number through a simple process called a port-in. A port-in request asks to transfer your phone number from your current provider to Page Plus.

Prior to porting to Page Plus, you need to make sure your account is in an active status with your current provider. Page Plus will not charge you for porting in; however, you will need to ask your current provider if you will incur any charges from them when porting out. Your current provider may charge you an early termination fee (ETF), or for any past-due balance on your account. But there is no need to cancel your account with your current provider – we’ll handle that in the porting process. (Cancelling your account before porting to Page Plus would cause you to lose your number, and we don’t want that!)

If you are switching from another wireless provider, the port-in request should take no more than a few hours. If you are switching from a wire line (landline) provider, it usually takes five to ten business days, but can be up to forty-five business days. Port-in requests from wire line providers may take longer than their wireless counterparts because wire line companies must go through third party account verifications and schedule a disconnect before the number can be transferred.

It’s easy to keep your number when switching to Page Plus. We know how important your phone number is to you, so let us take care of the switching process. To submit a port-in request and switch to Page Plus, click here.

Cell Phones and Kids – When Is The Right Time?

September 26th, 2012 1 comment

Considering a cell phone for your child and thinking about what age is the right age? The real question is not if, but when.

 

A YouthBeat survey from the first six months of 2012 found that 13% of children ages 6 to 10 already own one and that 12   is the most common age for that first device. 18% of kids get theirs at that age. Middle school is the clear-cut time according to Gwenn O’Keeffe, a pediatrician who last year co-wrote an American Academy of Pediatrics (AAP) report on children and social media. She reported, “There’s a huge developmental leap between fourth and eighth grades.” Of course many experts will still say that it still depends on many factors. Here are factors most often to consider when making that crucial decision:

Here are some factors for parents to consider offered by PBS Parents Magazine:

How independent are your kids?

—Do your children “need” to be in touch for safety reasons — or social ones?

—How responsible are they?

—Can they be trusted not to text during class, disturb others with their conversations, and to use the text, photo, and video functions responsibly (and not to embarrass or harass others)?
—Can they get behind the concept of limits for minutes talked and number of texts or do they need an inexpensive, unlimited text and talk plan like Page Plus offers?Other points to consider:

—Do they lose things easily or forget them?

—Do they understand that the device is not a toy and not something that can be replaced at will, over and over without a great expense?

—Are they aware of the potentials of invasion of privacy or security and identification breaches?

—Can they take care of technology?

When will your child be ready? At the end of the day it still depends on your child’s level of maturity, responsibility and need and guess what? Once the cell phone conversation ends, the ‘when to get a car’ question is right around the corner.

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Page Plus Blog Post – Frequently Asked Questions – Part I

August 8th, 2012 8 comments
(Photo credit: Wikipedia)

English: Speech balloons. Question and Answer....

On our website under the support tab you will find the answers to many of the Frequently Asked Questions that we get.  We try to answer the most common questions here as well as offer you other convenient ways of support. We have online chat, Our Facebook Page and Twitter. We’d like to share some of the questions we have recently received from some of those platforms to further help answer the common questions:

Q:  I see you post lots of information on Twitter and Facebook. Some of it applies directly to consumers buying and using Page Plus products and services and some of it is industry related. What is your intent for doing this?

A: The intent is to share interesting, relevant information from the telecom industry. Of course not every post will appeal to everyone in the group, but if every post was a pitch for Page Plus, people would probably get turned off and lose interest. By all means, if you have things you think the group would benefit from, please share!

 

Q: What happens once I purchase a PIN from Page Plus Cellular?

A: If you purchased PINs from the Page Plus website, you would have received an email with the PINs listed. If you don’t see it in your in box, you can check your junk folder.

 

Q: What is the best way to find a Page Plus Cellular dealer in my area?

A: You can find a Page Plus Cellular dealer near you by using the Store Locator on the Page Plus Cellular website:

http://www.pagepluscellular.com/Why%20Page%20Plus/Store%20Locator.aspx

 

Q: How do I know if I am in an area covered by Page Plus Cellular’s network?

A: Page Plus operates on the largest network in the country, but it is possible that you are in a non-coverage area. When in doubt, you can check the coverage map online. http://www.pagepluscellular.com/Why%20Page%20Plus/Coverage%20Map.aspx

 

Q: I keep hearing about the term “flashing.” What exactly does that mean?

A: Flashing is reprogramming of a phone to make it work on another carrier (Example: Sprint to Page Plus). There are websites that will flash phones for you for a small fee and get your phone ready to activate on Page Plus (Just Google “Flash to Page Plus”). Once you do this, you can activate your phone on Page Plus and it will no longer be on it’s previous network.

 

Q: Will AT&T network phones work on Page Plus Cellular’s network like Verizon phones?

A: AT&T is a GSM network, so their phones will not work. On the other hand, Verizon is CDMA which will work no problem depending on the device. So, make sure the phone you want to activate on Page Plus is CDMA and is not a prepaid retail packaged device (Prepaid phone purchased from Wal Mart, Target, etc.)

 

Q: What Android devices work best on Page Plus Cellular’s network?

A: If you want to know what Android devices work best, check out this forum thread – http://www.howardforums.com/showthread.php/1554383-What-phone-are-you-using-on-PagePlus/page40

 

Q: How does one become a Page Plus Cellular dealer?

A: If you are interested in becoming a Page Plus dealer visit this page on the Page Plus Cellular website: http://www.pagepluscellular.com/Dealers.aspx

 

 

From Beepers to Smartphones: The Story of Page Plus

Page Plus Cellular then and nowBelieve it or not, Page Plus Cellular used to go by the name of Page Plus Communications and was easily recognized as the place in Toledo, Ohio to purchase a pager (commonly referred to as a beeper). That’s right, I said pager. Our expertise was solely in the pager business in the early 90’s and to be honest, we did well! Of course, technology advanced and we had to keep up with what our customers truly wanted. So, in 1998, we became Page Plus Cellular and started selling nationwide prepaid cell phone service to customers in Ohio and Michigan, but why stop there? In 2000, Page Plus expanded to launch prepaid cell phone service nationwide. Today, we stand as one of the most experienced and reliable prepaid wireless providers in the nation on one of the largest networks in the United States. Many other prepaid providers have come and gone over the years, but Page Plus stood strong with our low rates and exceptional service. When it comes to choosing a cell phone provider, you might as well go with the company who is always ahead of the curve and continually saving its customers money – Page Plus Cellular.