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4G LTE Comes to Page Plus; Now More Phone Options

The long-awaited anticipation of Page Plus 4G LTE service is finally here! And yes, we’re just as excited as you are.  Page Plus provides fast, efficient 4G LTE service for your compatible LTE device. There are a few things you need in order to use 4G LTE; an approved LTE device, a Page Plus SIM card and a monthly plan.

We offer four monthly plans that provide 4G LTE service; The Talk n Text 1200, Unlimited Talk n Text, The 55 and the $69.95.

Page Plus 4G LTE SIM cards are available in three different sizes – standard, micro and nano. You will need to purchase the correct size for your device.

  • If the 4G LTE SIM card slot in your device requires a nano size, you will need the Page Plus Nano SIM card.
  • If your device uses a standard or micros size, you will need the standard/micro Page Plus Dual SIM card.
    • The Dual SIM is a two-in-one; use caution with the dual SIM card when detaching to the correct size (standard or micro) for your phone. 

You can refer to the size chart on our website here. SIM cards are available for purchase through the Page Plus website for $4.95 each. They are also sold by authorized Page Plus dealers.

Are you looking for a phone that will work with Page Plus 4G LTE service? You can shop on our partner website, Quality One Wireless or any authorized Page Plus dealer which you can use our Store Locator to find. Authorized dealers provide new and pre-owned 4G devices for sale in their stores and on their websites. Also, you can check with friends or family members – many perfectly good phones end up in a drawer when someone upgrades to a newer phone.

You can activate a device through the Page Plus website, by contacting Customer Service at 1-800-550-2436 or by visiting a local dealer.

You might be wondering: can I still use a 3G device on Page Plus? The answer is yes. With the exception of The 12 and Standard plans, which are 3G-only, all of our monthly plans are “mirrored” for 3G and 4G. When you activate a device, our system will determine if your device is 3G or 4G, and activate it onto the appropriate service.

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A Guide to International Calling on Page Plus

Do you have friends and/or family outside of the United States? Would you like to speak to them more frequently but those long distance charges are just too pricey?

We’re excited to announce that Page Plus International Calling is more affordable than ever! You can now take your conversation to over 1,000 destinations worldwide at inexpensive, low per-minute rates.

There are two different ways to take advantage of International Calling minutes available on Page Plus.

The $9 Global Calling Card
For an affordable price of just $9, the Global Calling card allows you to call over 440 countries including mobile phones and landlines. More calling destinations are included with the Global card than with the free, included minutes in the three monthly plans. This card is an add-on that can be combined with any monthly or Standard pay-as-you-go plan!

The Global card has no expiration date!
This means that your card balance will never expire, given that the customer has remaining minutes, and the account is in an active status.

The cash balance of the $9 Global card is specifically used for international calling. It is treated separately from a pay-as-you-go balance or an additional cash balance on a monthly plan.

If you are using the $9 Global plan in conjunction with a calling plan with a specified number of calling minutes (non-unlimited), international calls will reduce the available balance in your Global plan as well as deduct the call minutes from your regular calling plan.

To see the list of available individual countries and rates, click here.

Monthly Plans with International Calling
Three of our monthly plans now include an allowance of FREE international minutes for the same great price(s)! The $69.95 plan includes 400 international minutes; The 55 plan includes 200 international minutes; The Unlimited Talk n Text ($39.95) plan includes 100 international minutes.

Calls will be charged the same flat rate regardless of country. Calling any country in this list will simply deduct from the available international minutes in the plan. So, whether you’re calling Chile or the Netherlands, it’s the same rate! International Calling minutes work just like voice minutes – they expire at the same time as the monthly plan they’re included in.

How to use International Calling on Page Plus

To use international calling, there is an access code you must dial first:

  • 212-202-6521, press “Send,” wait for the prompt
  • Dial 011 or + and the international number you’re calling followed by the pound (#) sign
  • For Canada, Puerto Rico and U.S. Virgin Islands, use “1″ instead of 011 or +

Check out our NEW Page Plus International Calling Application for iPhone and Android!

Connect globally faster than ever! With this app, you do not have to dial the access code when calling internationally. You can call by dialing the international number directly or selecting from a contact.

 Appstore Googleplay

 

The Advantages of Page Plus’ Nationwide Coverage

In today’s world, owning a cell phone has become a necessity. For most, it is also essential to have full reception wherever you are, at all times. We’ve all been there – the location in the middle of no-man’s-land where there is little to no cell phone reception – and you are in need of placing that important call or sending that urgent text message. In some instances you can’t seem to even get a signal in your own living room; so, you try next to the window; upstairs in the bedroom; and my personal favorite, raising your hand up in the air believing you will get a better signal if your phone is two feet higher. But still, nothing. Why should you have to resort to having conversations outside?

What’s the problem? You may be with a service provider that doesn’t offer coverage like Page Plus does. In most cases, smaller providers only have good coverage in the metro areas. But once you cross the line into more rural areas, the signal seems to become unreachable. However, Page Plus has got you covered!

One of the biggest benefits of being a Page Plus customer is the nationwide coverage on one of the largest networks in the United States. What does PPC’s coverage look like, you say? The coverage map on our website is convenient and easy to navigate. You can search by city, state and zip-code or narrow it down to your own address, if you like, to find the coverage in your area.

As we increasingly treat our phones like handheld computers, we rely on the network to perform our daily behaviors of living such as texting, calling, paying our bills via mobile device, etc. – and these are becoming increasingly more important than ever. The towers providing nationwide coverage gives you the ability to carry out these day-to-day actions without the fear of losing a signal. Another advantage of coverage throughout the nation means fewer dropped calls and less time (and money) spent trying to reconnect with the person on the other line.

A funny thing about cell-phone service is that a lot of customers complain about it, but don’t switch companies. It might be time for you to switch to Page Plus Cellular. Avoid the hassle dealing with non-reliable companies and enjoy talk and text anywhere, anytime, knowing you’re covered.

Superior Customer Service Through Training

What are your customer service expectations? A business can have amazing products or services, but if you don’t have an exceptional experience dealing with their customer service, then your overall perception of the company is bound to be less than stellar.

At Page Plus, our standards are high for our customer service representatives (CSRs), and that puts us a notch above our competitors in the minds of our customers. Our U.S.-based call center in Holland, Ohio is fully staffed to provide customer assistance, and retail dealer support, in both English and Spanish. Why do our customers consistently rank our CSRs above those of our competitors? One word: Training.

Before a newly-hired CSR even speaks to a customer for the first time, they undergo three weeks of initial training. They are trained on a complete array of functions, from activations and programming, to porting and payments, to ESN changes and data troubleshooting.

Then there are the “soft” skills. Yes, believe it or not, CSRs occasionally have to deal with the upset customer. Dealing with irate customers requires empathy, patience and the ability to maintain self-control, and these important skills are also learned. Once you get past the emotion, you can focus on a solution to the problem.

But the training doesn’t stop there. Once the CSRs are on the job helping customers, they continue to receive ongoing “up-training” at least once a month. Up-training can involve new changes that have been put into place, or a refresher course on something they have already learned. In the fast-paced telecommunications industry, things are constantly changing, and our staff must be in the know.

One of Page Plus’ biggest customer service strengths is our Live Chat feature. Since the rollout of Live Chat two years ago, the volume of customers and dealers using it has grown tremendously. CSRs can multitask – managing multiple chats at one time – for more efficient handling of customer service and dealer support. Customers and dealers using Live Chat often find that they have a shorter wait time than on the phone, so it has become their preferred method of contact.

Another great strength of Page Plus comes from our dealer relations team. Our Dealer Relations Coordinators have received additional, special training to handle all things dealer-related. They build relationships and serve as a liaison to ensure that dealers are properly representing Page Plus in their dealings with customers.

Whether you are an existing customer, or are looking to switch to Page Plus and you need more information, our well-trained CSRs are ready and willing to help you. You can contact Customer Service by calling 1-800-550-2436 or through Live Chat.