Archive

Archive for April, 2016

General Tips for Porting Your Phone Number to Page Plus

Did you know you can switch to Page Plus and keep your current phone number? Page Plus allows you to keep your number through a simple process called a port-in. Here’s how to do it:

  • Don’t terminate your existing service. Your old operator account must be active at the start of the port. Porting will automatically close your old account. If you cancel service before the port completes, your account will be closed prematurely and you will lose your number.
  • Gather the information you need. All carriers require a minimum amount of information needed: the number you are porting and the account number and a PIN or password. Most also ask for the account holder’s name and billing address.
  • Initiate a number port with the carrier you are switching to. Most carriers let you do a port online. A few require you to call.
  • Ports usually complete within 24 hours, often in an hour or less. During the porting process there may be a short period, usually less than five minutes, when neither phone works. Please allow up to three (3) hours before contacting customer service to check the status of your port.

Dennis Bournique (@yeswap) covers the US prepaid mobile industry at www.prepaidphonenews.com

A Guide to International Calling on Page Plus

Do you have friends and/or family outside of the United States? Would you like to speak to them more frequently but those long distance charges are just too pricey?

We’re excited to announce that Page Plus International Calling is more affordable than ever! You can now take your conversation to over 1,000 destinations worldwide at inexpensive, low per-minute rates.

There are two different ways to take advantage of International Calling minutes available on Page Plus.

The $9 Global Calling Card
For an affordable price of just $9, the Global Calling card allows you to call over 440 countries including mobile phones and landlines. More calling destinations are included with the Global card than with the free, included minutes in the three monthly plans. This card is an add-on that can be combined with any monthly or Standard pay-as-you-go plan!

The Global card has no expiration date!
This means that your card balance will never expire, given that the customer has remaining minutes, and the account is in an active status.

The cash balance of the $9 Global card is specifically used for international calling. It is treated separately from a pay-as-you-go balance or an additional cash balance on a monthly plan.

If you are using the $9 Global plan in conjunction with a calling plan with a specified number of calling minutes (non-unlimited), international calls will reduce the available balance in your Global plan as well as deduct the call minutes from your regular calling plan.

To see the list of available individual countries and rates, click here.

Monthly Plans with International Calling
Three of our monthly plans now include an allowance of FREE international minutes for the same great price(s)! The $69.95 plan includes 400 international minutes; The 55 plan includes 200 international minutes; The Unlimited Talk n Text ($39.95) plan includes 100 international minutes.

Calls will be charged the same flat rate regardless of country. Calling any country in this list will simply deduct from the available international minutes in the plan. So, whether you’re calling Chile or the Netherlands, it’s the same rate! International Calling minutes work just like voice minutes – they expire at the same time as the monthly plan they’re included in.

How to use International Calling on Page Plus

To use international calling, there is an access code you must dial first:

  • 212-202-6521, press “Send,” wait for the prompt
  • Dial 011 or + and the international number you’re calling followed by the pound (#) sign
  • For Canada, Puerto Rico and U.S. Virgin Islands, use “1″ instead of 011 or +

Check out our NEW Page Plus International Calling Application for iPhone and Android!

Connect globally faster than ever! With this app, you do not have to dial the access code when calling internationally. You can call by dialing the international number directly or selecting from a contact.

 Appstore Googleplay

 

The Advantages of Page Plus’ Nationwide Coverage

In today’s world, owning a cell phone has become a necessity. For most, it is also essential to have full reception wherever you are, at all times. We’ve all been there – the location in the middle of no-man’s-land where there is little to no cell phone reception – and you are in need of placing that important call or sending that urgent text message. In some instances you can’t seem to even get a signal in your own living room; so, you try next to the window; upstairs in the bedroom; and my personal favorite, raising your hand up in the air believing you will get a better signal if your phone is two feet higher. But still, nothing. Why should you have to resort to having conversations outside?

What’s the problem? You may be with a service provider that doesn’t offer coverage like Page Plus does. In most cases, smaller providers only have good coverage in the metro areas. But once you cross the line into more rural areas, the signal seems to become unreachable. However, Page Plus has got you covered!

One of the biggest benefits of being a Page Plus customer is the nationwide coverage on one of the largest networks in the United States. What does PPC’s coverage look like, you say? The coverage map on our website is convenient and easy to navigate. You can search by city, state and zip-code or narrow it down to your own address, if you like, to find the coverage in your area.

As we increasingly treat our phones like handheld computers, we rely on the network to perform our daily behaviors of living such as texting, calling, paying our bills via mobile device, etc. – and these are becoming increasingly more important than ever. The towers providing nationwide coverage gives you the ability to carry out these day-to-day actions without the fear of losing a signal. Another advantage of coverage throughout the nation means fewer dropped calls and less time (and money) spent trying to reconnect with the person on the other line.

A funny thing about cell-phone service is that a lot of customers complain about it, but don’t switch companies. It might be time for you to switch to Page Plus Cellular. Avoid the hassle dealing with non-reliable companies and enjoy talk and text anywhere, anytime, knowing you’re covered.

Superior Customer Service Through Training

What are your customer service expectations? A business can have amazing products or services, but if you don’t have an exceptional experience dealing with their customer service, then your overall perception of the company is bound to be less than stellar.

At Page Plus, our standards are high for our customer service representatives (CSRs), and that puts us a notch above our competitors in the minds of our customers. Our U.S.-based call center in Holland, Ohio is fully staffed to provide customer assistance, and retail dealer support, in both English and Spanish. Why do our customers consistently rank our CSRs above those of our competitors? One word: Training.

Before a newly-hired CSR even speaks to a customer for the first time, they undergo three weeks of initial training. They are trained on a complete array of functions, from activations and programming, to porting and payments, to ESN changes and data troubleshooting.

Then there are the “soft” skills. Yes, believe it or not, CSRs occasionally have to deal with the upset customer. Dealing with irate customers requires empathy, patience and the ability to maintain self-control, and these important skills are also learned. Once you get past the emotion, you can focus on a solution to the problem.

But the training doesn’t stop there. Once the CSRs are on the job helping customers, they continue to receive ongoing “up-training” at least once a month. Up-training can involve new changes that have been put into place, or a refresher course on something they have already learned. In the fast-paced telecommunications industry, things are constantly changing, and our staff must be in the know.

One of Page Plus’ biggest customer service strengths is our Live Chat feature. Since the rollout of Live Chat two years ago, the volume of customers and dealers using it has grown tremendously. CSRs can multitask – managing multiple chats at one time – for more efficient handling of customer service and dealer support. Customers and dealers using Live Chat often find that they have a shorter wait time than on the phone, so it has become their preferred method of contact.

Another great strength of Page Plus comes from our dealer relations team. Our Dealer Relations Coordinators have received additional, special training to handle all things dealer-related. They build relationships and serve as a liaison to ensure that dealers are properly representing Page Plus in their dealings with customers.

Whether you are an existing customer, or are looking to switch to Page Plus and you need more information, our well-trained CSRs are ready and willing to help you. You can contact Customer Service by calling 1-800-550-2436 or through Live Chat.