Archive

Archive for June, 2013

How Facebook Participation Helped Grow My Page Plus Business

I have always felt the best way to conduct any business is to offer exceptional service. I think this is especially true in businesses where there is a lot of competition, such as cellular. In recent months, I was able to apply this concept to the Page Plus Cellular Facebook page. As a Page Plus authorized dealer, one of my responsibilities is to represent the company in a positive light, no matter where that representation occurs, or who benefits from it. There tends to be a bit of confusion for customers when it comes to cellular service as well as misconceptions. Additionally, negative comments and incorrect information tend to spread faster than positive feedback. All too often, people want to jump to conclusions without having the facts of an issue. In public sources, like Facebook, these things happen very quickly. I feel, by helping answer customers’ questions on the Page Plus Facebook page, I am helping to create a positive experience for them. Obviously, I may not know the answer to every question, but if I can help get to a customer’s concern faster, it creates a better experience for that customer as a whole.

In taking this approach – answering questions without expecting anything in return – I have been able to double my customer base in the last few months. Not all of my new business is from Page Plus’ Facebook page, but a good portion of it is. After answering someone’s question, or addressing their concern, I will often get a personal message related to that response. Many times, it is just a simple, “thank you,” but often, it opens a dialogue with that person who eventually becomes a customer. This goes to show how a simple gesture to help answer peoples’ concerns has resulted in increased business for my Page Plus business.

I have also communicated with the other authorized dealers on Facebook, to ensure that we are not stepping on each other’s toes. Additionally, we do not want to give customers the wrong impression of Page Plus authorized dealers if we are attacking each other for business. A good rule of thumb is to NOT address a customer’s comment if another dealer has already done so. If too many dealers try to help the same person, it may confuse the customer in the long-run.  However, if another dealer’s response was incorrect or requiring further action, it’s acceptable to chime in.  The best approach is to use common sense and show the utmost respect towards everyone involved.  These simple actions have helped me expand my small town Page Plus business in very short order.

 

Written by:

Chad Shultz

Authorized Page Plus Dealer

TC Trading Company/PPCellular

Pinetop, Arizona & Ormond Beach, FL

How to Keep Your Stuff When Switching From One Android Smartphone to Another

 

 

 

 

 

 

 

 

 

 

So, you’ve had your Android smartphone for quite some time now and feel the need to switch to a newer Android powered device. Problem is, you’re too comfortable with the setup on your current device and don’t want to start from scratch all over again. It’s okay! You can seamlessly transfer over everything from your current Android device to your new one.

Remember when you were forced to create a Gmail account before accessing your current Android device? Although it didn’t make sense at the time, it will now. Your Gmail account automatically backs up all applications, music, etc. downloaded from the Google Play Store, contacts, email, calendars, Chrome browser data, Google Talk chat logs, some systems settings and third-party app data. The most important things are backed up automatically so that you don’t have to worry about losing your email, contacts, apps, or even Wi-Fi passwords that were previously saved. Before you start, you may want to connect to Wi-Fi to conserve your data usage. Then, once you get your new Android device booted up, just login to your Gmail account and everything should start transferring over on its own.

While all the above mentioned information is automatically backed up via Gmail, it’s important to understand what information is not backed up. Google will not back up your SMS messages, Google authenticator data, game progress, logins or app settings. If you must have this information transferred over, you may want to consider an application geared towards backing up all data.

Now, you’re probably wondering – what about my photos?

The most practical way to save your photos is to back them up to your SD card and install that same SD card onto your new Android device. To ensure your photos are automatically synced to your SD card, simply go to your camera application, click on settings, scroll down to storage and choose your SD card. Now, all photos taken will be automatically saved to the SD card installed on your device.

The alternative route is to backup your photos to a cloud-based system such as Google+. If you’ve already installed the Google+ app, you can enable “Instant Upload” for your photos. Now, any photos taken will be automatically uploaded to a private album in your Google+ account online. On the other hand, you could use the Dropbox or Facebook applications to automatically upload photos online.

In a nutshell, your Gmail account will automatically back up the most important data by default. Remember, photos can easily be saved to an SD card, or cloud-based backup system. Have you used any backup applications to transfer over information on your Android device? Feel free to drop a comment below and suggest your favorites.