What are your customer service expectations? A business can have amazing products or services, but if you don’t have an exceptional experience dealing with their customer service, then your overall perception of the company is bound to be less than stellar.
At Page Plus, our standards are high for our customer service representatives (CSRs), and that puts us a notch above our competitors in the minds of our customers. Our U.S.-based call center in Holland, Ohio is fully staffed to provide customer assistance, and retail dealer support, in both English and Spanish. Why do our customers consistently rank our CSRs above those of our competitors? One word: Training.
Before a newly-hired CSR even speaks to a customer for the first time, they undergo three weeks of initial training. They are trained on a complete array of functions, from activations and programming, to porting and payments, to ESN changes and data troubleshooting.
Then there are the “soft” skills. Yes, believe it or not, CSRs occasionally have to deal with the upset customer. Dealing with irate customers requires empathy, patience and the ability to maintain self-control, and these important skills are also learned. Once you get past the emotion, you can focus on a solution to the problem.
But the training doesn’t stop there. Once the CSRs are on the job helping customers, they continue to receive ongoing “up-training” at least once a month. Up-training can involve new changes that have been put into place, or a refresher course on something they have already learned. In the fast-paced telecommunications industry, things are constantly changing, and our staff must be in the know.
One of Page Plus’ biggest customer service strengths is our Live Chat feature. Since the rollout of Live Chat two years ago, the volume of customers and dealers using it has grown tremendously. CSRs can multitask – managing multiple chats at one time – for more efficient handling of customer service and dealer support. Customers and dealers using Live Chat often find that they have a shorter wait time than on the phone, so it has become their preferred method of contact.
Another great strength of Page Plus comes from our dealer relations team. Our Dealer Relations Coordinators have received additional, special training to handle all things dealer-related. They build relationships and serve as a liaison to ensure that dealers are properly representing Page Plus in their dealings with customers.
Whether you are an existing customer, or are looking to switch to Page Plus and you need more information, our well-trained CSRs are ready and willing to help you. You can contact Customer Service by calling 1-800-550-2436 or through Live Chat.
In today’s world, owning a cell phone has become a necessity. For most, it is also essential to have full reception wherever you are, at all times. We’ve all been there – the location in the middle of no-man’s-land where there is little to no cell phone reception – and you are in need of placing that important call or sending that urgent text message. In some instances you can’t seem to even get a signal in your own living room; so, you try next to the window; upstairs in the bedroom; and my personal favorite, raising your hand up in the air believing you will get a better signal if your phone is two feet higher. But still, nothing. Why should you have to resort to having conversations outside?
What’s the problem? You may be with a service provider that doesn’t offer coverage like Page Plus does. In most cases, smaller providers only have good coverage in the metro areas. But once you cross the line into more rural areas, the signal seems to become unreachable. However, Page Plus has got you covered!
One of the biggest benefits of being a Page Plus customer is the nationwide coverage on one of the largest networks in the United States. What does PPC’s coverage look like, you say? The coverage map on our website is convenient and easy to navigate. You can search by city, state and zip-code or narrow it down to your own address, if you like, to find the coverage in your area.
As we increasingly treat our phones like handheld computers, we rely on the network to perform our daily behaviors of living such as texting, calling, paying our bills via mobile device, etc. – and these are becoming increasingly more important than ever. The towers providing nationwide coverage gives you the ability to carry out these day-to-day actions without the fear of losing a signal. Another advantage of coverage throughout the nation means fewer dropped calls and less time (and money) spent trying to reconnect with the person on the other line.
A funny thing about cell-phone service is that a lot of customers complain about it, but don’t switch companies. It might be time for you to switch to Page Plus Cellular. Avoid the hassle dealing with non-reliable companies and enjoy talk and text anywhere, anytime, knowing you’re covered.
A couple of years ago, we did a wacky (I mean creative) YouTube video called “Page Plus Gives You the Freedom to Control Your Cell Phone Bill.” It was based (loosely) on the movie Braveheart – the actor was running around in blue and white face paint yelling “Freedom!”
The video got a whopping 1,600 views – hardly viral. But despite the lackluster performance of the video, the concept of “freedom” still applies to no-contract (prepaid) wireless service from Page Plus. In fact, with new wireless customers choosing no-contract service over contract service by a ratio of 10 to 1 (Entner), it’s more relevant than ever. Here are four reasons why:
1. No Contract: Of course, not having a two-year contract is the most obvious example of freedom. People are realizing in droves that they not only can have the freedom of not being stuck in a two-year contract, but that no-contract service is actually cheaper than postpaid! The last statistic I saw was that over 25% of U.S. wireless customers are now on no-contract service, and that percentage is growing by 23% a year. Of course that still pales to other countries (in Western Europe, for example, 70% of wireless customers are on prepaid), but the point is that the trend is growing rapidly here in the U.S.
2. Switching Plans: The ability to quickly and easily switch plans is another “freedom” you have with Page Plus. Since your service is month-to-month, if you find that your plan isn’t big enough for your usage this month, you can simply change to a higher plan next month. And even better, you can even customize your service plan if your usage happens to fall between two plans. All you have to do is carry an extra cash balance on your account to be used for “overages.” For example, if you run out of data a couple of days short of your renewal date, but you still have voice minutes and texts left, you can continue to use more data at the overage rate of your plan and just pay for it out of your cash balance.
3. Control Your Budget: One of the primary benefits of no-contract service is that you have the freedom to control your budget. Because the service is prepaid, it eliminates the possibility of “bill shock” – the surprise postpaid customers can get when they (or someone in their family) rack up a huge, unexpected bill. With prepaid, there is no bill. You use what you pay for. Of course there are a couple of ways to continue your service if you run out of something (minutes, texts or data) – you can add cash for overages, as described above, or simply renew your monthly plan early. No matter whose cell phone you’re paying for – your own, or your teenager’s or college student’s – YOU control your budget.
4. Phone Selection: Some companies only let you use their phones on their service. They don’t have BYOD (Bring Your Own Device). Or they’ll limit you to only use feature phones (not smartphones) on certain plans, or require you to pay for a data plan with certain smartphones. With Page Plus, you can use any of our phones on any of our plans. You can use any of the phones available directly from us or from our dealers, plus all the 3G CDMA phones that we’ve approved in the past. That’s freedom of choice!
So get out your blue and white face paint everybody, and celebrate YOUR freedom!
The no-contract, prepaid world of cell phone service works a little differently than traditional postpaid. Traditional postpaid customers are used to receiving a bill every month for the services they’ve used in the previous month, and having to write a check and mail it, or pay their bill online. In prepaid, however, you pay upfront for a set amount of usage. People have their preferences for different reasons, but Page Plus combines the two into a “hybrid” payment system that combines the best of both worlds.
Let’s start with postpaid. For people who are not familiar with prepaid, this is the only way they know. You use however much talk, text and data services this month, and get billed for it next month. And of course there are all the additional fees, taxes and “overages” that can inflate your bill. So many additional fees, in fact, that a survey by the FCC determined that 30 million Americans – or one in six mobile users – has experienced “bill shock.” In traditional postpaid you typically get locked into a 2-year contract, and it is the most expensive option for service.
No-contract (prepaid) service works differently. You pay in advance for a monthly plan that includes a set amount of voice minutes, text/picture messages and data. When you run out of something, that service simply stops working until your plan renews the following month. (Except if you are a Page Plus customer, you can add an additional cash balance to your plan to continue using a service if you run out early). Therefore, prepaid customers do not experience the dreaded “bill shock,” and prepaid service is cheaper than postpaid.
Then there is the convenience factor. Some people want to get a cell phone bill every month so they remember to pay it. In prepaid, it is the customer’s responsibility to take the action of purchasing airtime and applying it to their account before their plan expires each month, or they will find themselves without service.
Page Plus takes the convenience factor of postpaid, and combines it with the less-expensive, no-contract advantages of prepaid, into a hybrid payment system that combines the best of both worlds. The system is called Auto Refill. With Auto Refill, you don’t get a bill that you have to pay, and you also don’t have to take any action to renew your prepaid plan each month. You simply set up an online account, register for Auto Refill, and your plan will be automatically renewed each month and charged to a credit card.
Many Page Plus customers find that setting up Auto Refill on their accounts allows them to enjoy the “set-it-and-forget-it” convenience factor of not having to worry about having to do anything to renew their plan every month. Combine that with the benefits of nationwide coverage, cheaper plans, and not having a contract, and why would anyone want to stay on traditional postpaid?
Today, nearly everyone uses a cell phone, but not everyone wants a two-year commitment. Most people don’t even realize there is an alternative to contract cell phone plans. That alternative is actually quite simple – no-contract (prepaid) cell phone service. According to the NPD Group, a global information company, in the first quarter of 2013, one-third (36 percent) of smartphone sales were represented by prepaid. Furthermore, according to CTIA’s semi-annual report, the total number of prepaid users grew 23.4 percent to 76.4 million in 2012 from 71.7 million in 2011. You may wonder – why are so many people switching to prepaid? The popular answer would be that it’s cheaper. However, there are several other rewarding benefits causing people to switch to prepaid.
As already stated, the primary benefit to no-contract cell phone service is saving money. If you’ve read the blog post Keeping it “no-contract” Since 1998, you’ll be familiar with the fact that you can save over $1,000 over the course of a two-year contract by choosing Page Plus Cellular. It’s hard not to save money when our prepaid cell phone plans are nearly half the cost of most contract plans. Not to mention, there’s no “bill shock” with Page Plus – you don’t receive a bill in the mail so we won’t deck you with pesky overages. That’s the beauty of prepaid – you pay for what you need ahead of time. If you happen to run out of usage, simply add more minutes, messages or data to your account (see blog post: How to Get More Data on Your Monthly Plan for more information). Essentially, you have the freedom to do what you want. If you want to switch to another plan, just switch. If you want your account to be replenished automatically month-to-month, just set up Auto Refill. We believe in cell phone freedom without the red tape and we’ve been doing it since 1998, so it’s safe to say – you’re in good hands!
Another reason our no-contract cell phone service is becoming more popular than ever is the fact that we’re straight up about our service. You may have heard that some of the major contract carriers are offering payment plans on their phones now. What they don’t tell you is that you’re really not saving any money in the long-run. Considering they haven’t lowered their service plans, you’re essentially paying the same amount (if not more), but in monthly increments. With Page Plus, we sell you phones at competitive prices, match you up with the best monthly plan for your needs and don’t require you to sign any contracts whatsoever. As mentioned before, we’re straight up about our service – no hidden fees; no gimmicks.
Everyone’s moving to no-contract cell phone service for the right reasons – it’s simple, convenient and smart. In addition to the general prepaid benefits explained above, Page Plus offers some extra benefits. To learn more on why you should choose Page Plus as your no-contract service provider, click here.
Now that you know why no-contract cell phone service is trending, give us a call at 1-800-550-2436, or visit www.PagePlusCellular.com today to make the switch to one of the leading providers in prepaid cell phone service.
I have always felt the best way to conduct any business is to offer exceptional service. I think this is especially true in businesses where there is a lot of competition, such as cellular. In recent months, I was able to apply this concept to the Page Plus Cellular Facebook page. As a Page Plus authorized dealer, one of my responsibilities is to represent the company in a positive light, no matter where that representation occurs, or who benefits from it. There tends to be a bit of confusion for customers when it comes to cellular service as well as misconceptions. Additionally, negative comments and incorrect information tend to spread faster than positive feedback. All too often, people want to jump to conclusions without having the facts of an issue. In public sources, like Facebook, these things happen very quickly. I feel, by helping answer customers’ questions on the Page Plus Facebook page, I am helping to create a positive experience for them. Obviously, I may not know the answer to every question, but if I can help get to a customer’s concern faster, it creates a better experience for that customer as a whole.
In taking this approach – answering questions without expecting anything in return – I have been able to double my customer base in the last few months. Not all of my new business is from Page Plus’ Facebook page, but a good portion of it is. After answering someone’s question, or addressing their concern, I will often get a personal message related to that response. Many times, it is just a simple, “thank you,” but often, it opens a dialogue with that person who eventually becomes a customer. This goes to show how a simple gesture to help answer peoples’ concerns has resulted in increased business for my Page Plus business.
I have also communicated with the other authorized dealers on Facebook, to ensure that we are not stepping on each other’s toes. Additionally, we do not want to give customers the wrong impression of Page Plus authorized dealers if we are attacking each other for business. A good rule of thumb is to NOT address a customer’s comment if another dealer has already done so. If too many dealers try to help the same person, it may confuse the customer in the long-run. However, if another dealer’s response was incorrect or requiring further action, it’s acceptable to chime in. The best approach is to use common sense and show the utmost respect towards everyone involved. These simple actions have helped me expand my small town Page Plus business in very short order.
Authorized Page Plus Dealer
TC Trading Company/PPCellular
Pinetop, Arizona & Ormond Beach, FL
So, you’ve had your Android smartphone for quite some time now and feel the need to switch to a newer Android powered device. Problem is, you’re too comfortable with the setup on your current device and don’t want to start from scratch all over again. It’s okay! You can seamlessly transfer over everything from your current Android device to your new one.
Remember when you were forced to create a Gmail account before accessing your current Android device? Although it didn’t make sense at the time, it will now. Your Gmail account automatically backs up all applications, music, etc. downloaded from the Google Play Store, contacts, email, calendars, Chrome browser data, Google Talk chat logs, some systems settings and third-party app data. The most important things are backed up automatically so that you don’t have to worry about losing your email, contacts, apps, or even Wi-Fi passwords that were previously saved. Before you start, you may want to connect to Wi-Fi to conserve your data usage. Then, once you get your new Android device booted up, just login to your Gmail account and everything should start transferring over on its own.
While all the above mentioned information is automatically backed up via Gmail, it’s important to understand what information is not backed up. Google will not back up your SMS messages, Google authenticator data, game progress, logins or app settings. If you must have this information transferred over, you may want to consider an application geared towards backing up all data.
Now, you’re probably wondering – what about my photos?
The most practical way to save your photos is to back them up to your SD card and install that same SD card onto your new Android device. To ensure your photos are automatically synced to your SD card, simply go to your camera application, click on settings, scroll down to storage and choose your SD card. Now, all photos taken will be automatically saved to the SD card installed on your device.
The alternative route is to backup your photos to a cloud-based system such as Google+. If you’ve already installed the Google+ app, you can enable “Instant Upload” for your photos. Now, any photos taken will be automatically uploaded to a private album in your Google+ account online. On the other hand, you could use the Dropbox or Facebook applications to automatically upload photos online.
In a nutshell, your Gmail account will automatically back up the most important data by default. Remember, photos can easily be saved to an SD card, or cloud-based backup system. Have you used any backup applications to transfer over information on your Android device? Feel free to drop a comment below and suggest your favorites.
While many cell phone users today are on some type of monthly service plan that includes allotments of voice minutes, texts and data, there is still a fairly large segment for whom a “pay-as-you-go” plan is still the most economical way to go. These are the people who have a glovebox phone for emergencies, or have multiple devices for different uses, or whose minimal usage simply does not justify a large monthly plan of talk/text/data that they will never use. These “low-usage” people come from all walks of life, from children to the elderly.
Long before Page Plus Cellular offered monthly talk/text/data bundle plans, pay-as-you-go cell phone service was the only service it offered. While the demand for it has certainly diminished over time with the explosion of text messaging and data usage, there is still a sizeable niche for the pay-as-you-go crowd. It is still a very affordable option for those whose limited cell phone usage makes it the most economical way for them to go. For example, an $80 Standard (pay-as-you-go) plan from Page Plus provides 2,000 talk minutes and lasts for a full year. That’s just $.04 a minute. Or, at the very minimal usage, a $10 Standard plan provides 100 minutes and lasts 120 days.
While there are other service providers out there who also offer pay-as-you-go service, Page Plus remains one of the most competitive. For example, you may have seen TV commercials from Consumer Cellular that show a group of retirees sitting around a camp fire talking about how their monthly cell phone bill can be as low as $10-$15. But in a direct comparison, their pay-as-you-go service is not nearly as cheap as Page Plus Cellular’s. Since the Page Plus plan lasts for 120 days (only 30 days for Consumer Cellular), here’s a direct comparison for 80 minutes of talk time over a 4-month period:
Page Plus Cellular
Monthly Service Fee
Per Minute Rate
$0.10 (or less)
Total Cost for 80 Minutes Used Over 4 Months
As you can see, Page Plus is clearly the more affordable way to go, saving you $50 over a 4-month period compared to Consumer Cellular. And this is based on Page Plus’ highest per-minute rate of $0.10 – consider that if the $80 plan is used, the per-minute rate is just $0.04/minute, and the savings are even greater! So, if you fit into the low-usage group, you should consider no-contract, pay-as-you-go cell phone service from Page Plus Cellular for more affordable rates. To learn more, visit the Page Plus website at www.PagePlusCellular.com.
If you’ve tuned into the latest mobile news, you’ll notice the “big guys” are throwing around “no-contract” as their hot new buzz word. Fact is, Page Plus has been “no-contract” since day one! That’s right – since 1998, we’ve been saving our customers money by providing no-contract prepaid cell phone service at affordable prices. Quite frankly, we believe in cell phone freedom without the red tape. Every day there are advertisements promoting brand new smartphones for less than $100 with a contract. In reality, you end up paying a whole lot more in the long run because these smartphones are heavily subsidized to make them “seem” like they don’t cost that much. In other words, if you’re paying $99.99 for a $600 phone, you end up paying the difference over the length of the two-year contract. Let’s look at an example –
Say you purchase a Samsung Galaxy SIII for $99.99 (retail $599.99) with a two-year contract. Now, your new contract requires you to pay $100 per month to have unlimited talk, unlimited text and 2 GB of data usage. So, let’s do the math –
|Samsung Galaxy SIII||$99.99 one time purchase|
|Two-year contract||$2,400.00 ($100 x 24 months)|
Okay, so the total cost after two years comes out to be $2,499.99 if you choose to take the contract route. And that’s not even including taxes, surcharges or overages, which can easily spike up your monthly bill. Now, let’s take a look at the cost of purchasing a brand new smartphone from Page Plus and activating it on The 55 plan over the course of two years without ever signing a contract –
|Huawei Ascend Y||$149.95 one time purchase|
|No-contract prepaid $55 plan for two years||$1,320.00 ($55 x 24 months)|
Wow – that’s a total savings of $1,030.04 over the course of two years (not including taxes and overages) compared to a contract plan! Not to mention, Page Plus eliminates “bill shock” altogether. That’s the beauty of prepaid – you pay for what you need ahead of time and when you run out, simply add more minutes, messages or data to your account.
The bottom line is that we’ve been in the no-contract business since 1998, and saving our customers money is what we’re all about. So, while you continue to hear more and more no-contract advertisements from the “big guys,” just remember, Page Plus has been saving cell phone users from contracts for the last 15 years!
Is your monthly mobile phone bill getting out of hand? If you are using a traditional postpaid plan, you are probably paying more than you need to. Most customers can cut their cell phone bill in half by switching to a prepaid. The average US customer using a basic phone pays nearly $60 a month, the average prepaid customer only about $25. Postpaid smartphone users with unlimited voice and messaging plans and 2 GB of data per month pay around $100/month, prepaid smartphone users with similar plans spend about half that.
Do you think you are ready to try prepaid? Here are some tips for making a smooth transition so you can begin saving money.
1) Watch out for Early Termination fees. Call your mobile phone provider and ask them when the contract on your line and each family member’s line runs out and how much your early termination fee (ETF) would be if you canceled now. Termination fees can be very high, as much as $350 per line. In most cases you will want to wait until your contract expires before switching.
2) Check coverage. Rule out networks that don’t give you the coverage you need. There are many prepaid operators but most of them rely one of the big four operators (AT&T, Verizon, Sprint and T-Mobile) for the bulk of their coverage. At the national level, AT&T and Verizon provide service in more places than T-Mobile and Sprint. But all four have areas that they don’t cover. Use the coverage maps to eliminate operators that don’t have service where you need to use your phone. Page Plus has an excellent interactive coverage map that lets you zoom and view block by block coverage, but some other prepaid operators have very poor maps. I’ve created a page on Prepaid Phone News with links to detailed coverage maps that you can use for all prepaid carriers.
3) Determine your current usage. Go over your last few mobile phone bills and add up the maximum number of minutes and texts and the number of megabytes of data you or each family member uses per month. Be sure to include “free” night and weekend and mobile to mobile minutes in the total as most prepaid plans treat all calls the same.
4) Pick a prepaid operator and plan. Once you know many minutes, texts and megabytes of data you need it’s time to find the best provider and plan for your budget. A good starting point is the Page Plus Plan Picker Web App. It will recommend the best Page Plus plan for you based on your average monthly usage of minutes, messages and data. There are also a couple pages on the Prepaid Phone News site that summarize plans and prices from many operators to help you make an informed choice. If you are a data consuming smartphone user go here: The Best US Prepaid Data Deals. If you just want to talk and text, see: The Best U.S. Prepaid Voice and Text Deals.
5) Make the switch. You probably want to keep your current number. That’s called “porting” your number. Thanks to the FCC’s number portability rules it’s now relatively easy to do. Here’s how:
- Don’t terminate your existing service. You will almost certainly lose your number if you do. You old service will be cancelled automatically when the port is complete.
- Always initiate a number port with the operator you are switching to. You will need your phone number, zip code, account holder’s name and billing address and your account number, which should all be on your bill, if not call your current provider and ask. You will also need the account PIN code or password if you set one up. For a quick and painless port it’s essential that this information is accurate and complete.
- Ports usually complete within 24 hours, often in an hour or less. During the porting process there may be a short period, usually less than five minutes, when neither phone works. When the port is done you may get a welcome text or voice message from the new operator. Or the new phone may just start working without any message. If the number hasn’t ported within 24 hours you need to call your new operator.
6) Enjoy the savings!
Dennis Bournique (@yeswap) covers the US prepaid mobile industry at prepaidphonenews.com